stubhub refund lawsuit
A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Emily Walsh. Unsubscribe at any time. This is the only way to get a cash or credit award under the Settlement. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Its location on this page may change next time you visit. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Ticketholders brought a lawsuit against the company, demanding that they get cash . I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. StubHub has my $253 for tickets I sold. Many events this past month were canceled. McMillan then asked StubHub to refund his money. The suit was filed in error, according to the plaintiff. Sep 15, 2021, 1:28 PM. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I purchased OHL tickets the day before the game. They too should be held accountable. Last Updated on May 5, 2021 by Dave Clark. Matthew McMillan Settlement Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Lorenzo Gordon, Adobe Images THEIR GUARANTEES ARE A LIE. And the seats they offered were listed for $30 less than the ones I purchased. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. I deleted my account. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. The case is based on an NHL game that was canceled because of a strike. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. I am appalled at their lack of customer service and straight out thievery. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. I purchased tickets via StubHub for a concert 3 months in advance. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Shortly after, in May, StubHub . Still no luck. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Never received email and Stubhub charged me $288 for not delivering. Read our Newswire Disclaimer. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. It also asked for a reinstatement of the pre-March 20 refund policy. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Actions does not process claims and we cannot advise you on the It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. All Rights Reserved. Mobile app: the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. THEY LIE. They're upset StubHub is refusing. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. I only hear that events will be cancelled if there are not enough performers. He has prosecuted a variety of consumer protection and complex employment cases. The coupon, of course, expired in 12 months. . Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Read the complaint here: StubHub Refund Class Action Complaint Do not use STUBHUB, they are not an honest business. We'll email you when an event is canceled. She told me this escalation process would take 3-5 business days. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. 1:12. Your email address will not be published. I listed tickets and never heard back that they sold. Top Class He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Show was cancelled on 12/29/21 the day of the show. I will never use Stubhub again. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. If the show ends up being cancelled you will receive a refund. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. Not at all a criminal case. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. It is possible to request a refund on a purchased StubHub ticket manually. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. I had to do all the work, not them. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. No refund or voucher has been offered. Gender Discrimination against Transgender and Nonbinary People. Please be patient. StubHub denies any wrongdoing or liability. All rights reserved. Those with tickets to canceled events will get a credit of 120% of the purchase price. I was informed they could not secure the tickets from the seller. https://topclassactions.com/wp-admin/admin-ajax.php. Id like my money back! I listed tickets on StubHub, which I had done on multiple occasions. I was a part of this fiascoplease add me. Moreover, the company will be forced to refund its customers. The news comes just over a week after ticket resale sites began requesting corporate bailouts. Then he retracted, saying that there doesn't seem to be any tickets left for the game. How do I know I can trust these reviews about StubHub? The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Before commenting, please review our comment policy. StubHub has not responded to the lawsuit. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. According to the complaint, such was the case until the coronavirus pandemic became the new reality. At regular volume, we can afford to take that risk. 19. I tried contacting support and I kept getting the same response. The company blamed the difficulty of recouping from sellers during the pandemic. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Be the first one to find this review helpful. 1:00. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. administrator or law firm. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. We value your privacy. I had to spend hours on the phone with StubHub just to get them to do their job. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. I chose CC. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. The law required StubHub to refund all eligible buyers before May 3, 2021. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Again, there is another confusion about listing a ticket for sale. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. Same seats wrong game. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. They said it would take up to 30 days. StunHub has to be the worst company in the history of companies for customer service. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Para una notificacin en Espaol, haga clic AQU. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". I will never use this company again to buy or sell tickets. The case is still pending, but will be heard by a jury. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. According to the filing, McMillan purchased two tickets to an NHL game in early March. Please add me to this class action against STUB HUB. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Despite the alleged deception, the company's policies did not reflect the actual . Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Easy sales process: Your email address will not be published. The Daily Journal named her a Top Woman Lawyer in California for 2021. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic.
