staysure customer service
Were available during the following times: We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. Here are 8 tips for writing great reviews. New management pushing all good long lasting staff out. Also, for some of our insurers we may receive a profit share payment if they TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. We hope this will continue to inform and provide insight to our employees on the decisions we make. I got an online quote and with no warning it increased in 1 minute by about 40. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Team leader will tell you they will call customer back 3 working days later. Clear All. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. You will receive a written acknowledgement within 5 days of raising your complaint. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. a:hover, Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. _W.customerLocale = "en_GB"; My mum had a fall abroad and broke her neck. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. The initial purchase was fine. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. View our cookie policy here. If you want to claim on your policy you should contact the Resolver is a totally free service that you can use to complain effectively. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. The process took 1 week. I could put it down racism but overall they are just a horrible company who treat people bad. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. #wsite-content h2.wsite-product-title {} Get started now and lets get this sorted. Staysure take all feedback relating to our products and services seriously. Dear WAMM71,Thank you for your 5 star review. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. initPublishedFlyoutMenus( TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Have a fantastic holiday. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. Warm regards,Ross. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. .blog-header h2 a {} A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. - Calling from outside the UK: 0044 1604 210 845 The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Learn more about Resolver Pro and how to claim your business. They are passionate about supporting new people into the business and we receive great feedback. Warm regards,Vicki. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. All rights reserved. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. - Sunday: 10am - 4pm. Know your worth dont let money make you settle in a job who doesnt care about you. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. your insurance policy. .wsite-footer blockquote {} .wsite-button-inner {text-transform: none !important;} Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Here are 8 tips for writing great reviews. } There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Staysure is a trading name of TICORP Limited. Was this review helpful? The operator was very efficient, helpful and knew his business. The training team show intense favouratism. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Not happy. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. If youd prefer to speak to a member of the team on, please call us on: I had to do all the repatriation work with the help of the English embassy in Tenerife. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. Kind regardsSophie. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. display: block !important; Dear Mr Brennan Thank you for taking the time to leave a review. However, if you'd rather complain directly, you can use the above address to contact Staysure. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. - Sunday: 10am - 4pm. What a get-out-of-jail clause that is! They are not authored by Glassdoor. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Fantastic service with a lovely consultant. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Didnt have to wait very long to be answered. Were sorry that you did not enjoy your time with us and we wish you success in your future role. I would like to reassure you that Staysure take all feedback about our products and services very seriously. Were available during the following times: Have a fantastic holiday. Companies can ask for reviews via automatic invitations. Dear Eric,Thank you for your 5 star review. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. We are remunerated by commission for the arrangement, service and renewal of The People Team. But your website/automation are pretty poor, so only 3 stars. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. They were no help at all. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. .wsite-image div, .wsite-caption {font-size:18px !important;} The advisor was very helpful and explained the various options available. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Find out how we combat fake reviews. Then like us on Facebook and follow us on Twitter. These can take up to 7 working days to get to you. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} font-family: "Open Sans" !important; However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. .blog-header h2 a {} We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Policy came through as expected. When is a time you've been in a difficult situation and how did you solve it? .wsite-button-large .wsite-button-inner {font-size:14px !important;} The support which is only a call away is fantastic. Have a fantastic holiday. dealt with it promptly and courteously. } else if(document.documentElement.initCustomerAccountsModels === 0){ It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. .wsite-menu-default a {font-size:16px !important;} The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Thank you for your feedback. Just raise a case and leave feedback after. The call centre dont have enough medical knowledge to assist. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. No administration fee is changed while making changes through My Staysure. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. } Thank you for posting your feedback and for recognising we have fantastic people in the business. a:visited, Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! } Thursday 29 December: 8:30am 8pm I have not received my email confirmation, I didn't receive my documents in the post. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Resolver can help you send your complaints to Staysure. Interview. //--> Have a fantastic holiday. But the actual service once connected to an agent was excellent. font-family: "Montserrat" !important; There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Check out what 241,874 people have written so far, and share your own experience. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. #wsite-content h2.wsite-product-title {} Simple! Wednesday 28 December: 8:30am 8pm Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered ERGO Seguros de Viaje Not everything they do makes sense. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. A free inside look at company reviews and salaries posted anonymously by employees. Dear Denis Kumm,Thank you for your 5 star review. Used chat and phone. Chased and chased and chased to pay. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. But I am still waiting for the activation email. Having problems? Please check with your phone provider if you are unsure about how much a call will cost. left: 0 !important; (Madrid), Espaa. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. (yes - you get penalised financially for helping customers). They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Warm regards,Ross, Information provided by various external sources. your insurance policy. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. A company who has to bang on about diversity isnt a diverse company. Friendly team with lot of knowledge. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. They wouldnt provide us with any details about the repatriation other than a pick up time. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary].
